Course Syllabus

CTH Level 1 Certificate in English for Tourism & Hospitality
Offered by International Ingenious Hospitality and Tourism Management (IIHTM), Mauritius

Course Overview

The CTH Level 1 Certificate in English for Tourism & Hospitality is designed for learners who wish to build their English language skills for use in the international travel, tourism, and hospitality industries. The program focuses on communication skills, workplace vocabulary, and practical role-play to prepare students for real-world professional situations.

Learning Outcomes

By the end of this course, learners will be able to:

1. Demonstrate basic English communication skills in tourism and hospitality settings.

2. Use industry-specific vocabulary for hotels, restaurants, and travel services.

3. Handle guest enquiries, reservations, and customer service interactions in English.

4. Apply appropriate cultural awareness and polite expressions in professional contexts.

5. Write simple workplace documents such as emails, forms, and schedules.

6. Show confidence in listening, speaking, reading, and writing tasks related to tourism and hospitality.

Course Structure & Modules

Module 1: Introduction to English for Tourism & Hospitality

• Basic vocabulary for hotels, restaurants, and travel agencies

• Greetings, introductions, and polite expressions

• Simple conversations with guests

Module 2: English for Customer Service

• Handling enquiries and guest complaints

• Telephone and email communication

• Making and confirming reservations

Module 3: English for Food & Beverage Service

• Understanding menus and food vocabulary

• Taking and serving orders

• Describing food & drinks to customers

Module 4: English for Travel & Tourism

• Vocabulary for airports, flights, and tour operations

• Explaining itineraries and schedules

• Giving directions and tourist advice

Module 5: Workplace Communication Skills

• Writing simple workplace emails and forms

• Understanding staff notices, signage, and instructions

• Using role-play for staff-to-staff communication

Module 6: Cultural Awareness in Communication

• Importance of polite phrases in different cultures

• Avoiding misunderstandings in service

• Building professional customer relationships

Course Duration

• Study Period: 12–16 weeks (flexible)

• Mode of Study: Classroom + Practical role-play + Self-study

Assessment

• Written assessments: Vocabulary and grammar exercises

• Listening tasks: Recorded dialogues in hospitality settings

• Oral role-play: Simulations (hotel check-in, restaurant order, tourist enquiry)

• Final exam/project: Demonstration of English communication in a tourism or hospitality scenario

Progression Pathway

On successful completion, learners may progress to:

• CTH Level 2 Award/Certificate in English for Tourism & Hospitality

• CTH Level 2 Diploma in Hospitality Practice

• Entry-level positions in hospitality and customer service roles